• Friday 12:30 to 3pm – pm checker
• Eligible patients: General return or new pulmonary patients who ‘No Show’ to 2 consecutive visits (resets if hospitalized, is seen in the add-on clinic), missed appointments for hospitalizations or cancellations do NOT count
• Process:
  • Patients who have ‘No showed’ twice in a row (new or return) , will not be given a scheduled appointment on K17.
  • CC or RPO will let the patient know about ‘no show’ policy when the patient calls to schedule an appointment (after 1 no show or when trying to schedule an appointment after 2 consecutive no shows.
  • PFTs will be performed per ‘new patient protocol’ or as ordered during past visit
  • Patients are seen on a first-come, first-serve basis.  Limit of 6 patients seen.  Patient needs to arrive before the end of clinic hours (3pm).  MD is called when a patient arrives.
  • Nursing will meet with each patient to facilitate referrals to financial services, social work, etc (identify any barriers to access)
  • On checkout patient is scheduled with their original provider (staff that day picks  up any new patients).  Asthma or COPD can also be scheduled with Shannon Neumann, NP for follow-up

Script for CSRs for walk-in clinic